Anonymous
map-marker Orlando, Florida

Property Unavailable Locked Out

I arrived at the property with confirmation, and access codes and could not get in. It was 12:30 in the wee hours of the morning with a thirteen month old after flying in to Orlando and was locked out. The particular rental I rented and paid in advance, I later found out that the air conditioning was broken so they had to move me to another unit (all the way on the 3rd floor) When I got to that unit, it had not been cleaned(filthy) and I have pictures...I called the Mgr again who put me in a townhome until they could get it cleaned up so I had to move from there and go back. The humiliation and inconvenience is uncomphrehensible! When I called them, they said sorry for the inconvience...no money was reimbursed...I paid for 4 nights and only stayed 3 because I was locked out. Wow!
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Cons:
  • Robbed us of money and our vacation enjoyment
  • Robbed my family and children of disney
Reason of review:
Not as described/ advertised
Anonymous
map-marker Nassau, New Providence

Scam!

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My family and I had planned a trip this year July 18th, 2015, for Orlando, everything was paid up. I was kinda of had my guards raised for some reason before booking. However, my family kept asking me when I would have booked the trip so I eventually did. After making a deposit of $200.00 I called them to see if everything was legit. I was able to speak to someone and several times after I was able to speak to someone one queries I had. They even allowed me to change a home I previously book for another over the phone. I thought we were all set. Until we had to make the final payment. They took the money of the card and that was that. I called a week before our travelled date, because I didnt get any information regarding the lockbox box, no answer, emailed, no answer. I started to get scared. When we finally arrived that was the first place we went. Their office was close and there was another family there querying their home and they had called the police. The property manager who was on the information sheet refuse to help. And was only able to offer me another home, for another cost. We were furious. We had to find a scummy little motel for the night and the following day we spent hours finding someplace to stay and eventually went to the Regal Palms, which the staff was more than courteous to us, based on what we went through.
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Loss:
$1800
Cons:
  • Robbed us of money and our vacation enjoyment
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Davenport, Florida

Theft scam

On July 3, 2015 I paid this company 2400.00 to stay at a property at Avianni homes house # 134 viola dr Davenport Fl. I call them several times to get info package which is the gate code and door code, however they never answerd but I then emailed the company and they emailed me back the code to enter the gate and door code. On august 2nd 2015 my booked date, My family of 11 and I arrived to the mention address to find that another family was utilizing the home, we literally entered the home but we were lucky that family was out. We went to the info office to find out that the company bailed out and over booked homes and took off with families money.. We were stuck! And lucky again the office had a smaller house for 1500.00 we were able to rent for our 7 day stay.... But my family and I were robbed and missed out on everything we planed for our stay. I don't know what I could have done to prevent this, but before booking I checked with the BBB and trusted it was safe and a report was filed with the local police Polk county department. But for any body reading this call the information house usually near the entree gate and ask question... With my family so Flew in and some drove, that was a horrible experience for our children! We worked so hard for that getaway and this was the result.
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Loss:
$240000
Cons:
  • Robbed my family and children of disney
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Guest

Peter is an sorry boss he layed off all of the employees through an text message telling us to leave the building that DVRO is no more. He put us all in such an messed up situation and he didn't care about our families and how we would survive.

He also told us not to take calls from any other companies if they called looking for him.

We ask what about the guests that have paid there money and all of the guest who paid there money he didn't care he told us all to leave he never even came into the office he did this all by text messages and on top of that he never paid us our commission. Peter is an heartless old man and very fake and I hope he gets exactly what he deserve.

Anonymous
map-marker Lafayette, Louisiana

Other Product Review

Stole my info and money and vanished
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Anonymous
map-marker Baltimore, Maryland

Other Product Review

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They seemed to close there doors and f'ed over everybody. The worse part is they left auto email confirmations with address just missing the lock code and a number to call the local property management to tell you they closed up afew weeks ago and never paid for the home so you had to find one.
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Reason of review:
Poor customer service
Anonymous
map-marker Homestead, Florida

Discount Vacation Rentals Online House Rental Review

I Rent a house with this company for August 8 to 11 2015 my surprise was there are closed I Lost 1,789.00
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Reason of review:
Pricing issue
Anonymous
map-marker Orlando, Florida

Discount Vacation Rentals Online - Employee Experience Review from Orlando, Florida

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This place is horrible! I should know, they treated the employees like it was a boiler room. False promises, we were never paid on time, commissions were never right. The company was not organized at all. We were told one thing one day and the next thing told something else. Sheyanne M. the customer care supervisor never wanted to take supervisor phone calls so management would assign the agents to act like supervisors to Handle all the dirty work especially over Christmas time. They try to have the employees fix all the mistakes management should be taking ownership of. It was very stressful having to tell people they don't have homes when they booked and paid months ago. Often you would see agents feeling horrible because we were told homes were not available but directed not to advise the guest right away. The management would just hide behind closed doors advising us not to refund. The office was told we were two departments of customer care and sales but in reality the sales team seem to take all the calls left to fix everything because they disabled the supervisor from taking calls. The trainer Michelle M. (The supervisors sister) was never polite always spoke with an attitude to guest and to employees. They ended up giving her a different position because she was not good at handling high pressure situations. So they took her completely off the phones. We were told leads would come in but they had us calling the same guest over and over to try to get them to book. We some were told to leave 4-5 voicemails and emails per day. They didn't have an organized system it was just all over the place. Anytime anyone would try to address the situation at work nothing would come if it. Some of the property managers even complained about never getting paid for homes rented by Dvro. The office/Call center was always dirty. Piles of trash, they would just throw it in Back of the building.The turnover rate was extremely high due to high expectations but sabotage by having the sales department taking customer care calls. When you get hired there is no true definition of a job title. It constantly changes as your pay will also. As a prior employee I would not advise anyone to work here. Beware if you book with them you may get stuck without a home or a home that you don't want with no opportunity for a refund or compensation. Just know the it's not the agents fault. Management/The owners needs to take a stand and take ownership of the issue to prevent this from happening.
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Reason of review:
Bad quality
Anonymous

This Company Is A Scam

I made a reservation for a home in March 2014 for a 4 bed, 3 bath home. I cancelled the reservation today. Since March, they have contacted me twice to say the home I reserved and paid for would not be available because the owner had decided to use the property. After researching a bit further, I discovered that this company acts as a last resort for property management companies. You make a reservation with them for a particular home at a discounted price. If the management company that actually manages the property is able to rent the home to someone else at a higher price, they notify Discount Vacation Rentals Online who then contacts you to switch you to another property. They do not give you any check-in information until 1 to 2 days before your scheduled arrival because they want to be able to cancel your reservation and move you to a different location until the last minute. At that point, there may not be any homes available and they will simply tell you that they'll refund your money. Not much help when you've already spent money on airfare or are already in route by car.
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Reason of review:
Not as described/ advertised
Anysia Flc

Filthy Fallen Apart Rental

Rental was in total disrepair both inside and outside. We rented 2508 Osprey Creek Court from 2/14/13 through 2/23/13. Out of all the properties available, we chose this particular rental due to the fence in the backyard for our dogs to be secure. Upon arrival late on 2/14/13, we discovered a filthy and unmaintained home. There was a ring of crud (dog hairs mixed with dirt, etc) around every perimeter, including baseboards, the house smelled like old dog, the curtains were falling off of the windows, blinds were/are either tattered or non-existent, fresh *** stains were apparent on the mattress, screens for the pool are tattered, fence is falling down and the pool was dirty. On Tuesday & Wednesday, when taking a bath, the hot water seemed not to fill up the tub. On Thursday, we woke up to no hot water. I called the maintenance crew out and they repaired it the same day. They then proceeded to take our grill away 2 days early although we were told it was rented to us for the entire vacation. As I stated, we were rarely home and when gone would take our kids to doggy day care. The little bit of time that we spent at the home, we were repairing the fence. We no sooner repaired one slot than our dogs would find another opening. One of our dogs escaped to the neighbors and we were able to coax him back in. Our other smaller dog escaped and for 20 minutes we frantically scoured the neigborhood seaching. If it wasn't for the kindness of another vacationer, we would have never found her as she had no idea how to get back home. These are tiny dogs and mean the world to us, hence the extra precautions taken to rent a home with a secure fence so that our furbabies could romp in the evening as they romp on our 1 1/2 acres at home. We had to be out there every second with an eagle eye for fear that we would lose them. We rented this dive through Discount Vacation Rentals.com. Do not rent from this company as they falsely advertise the condition of the rentals.
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Loss:
$1700

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